Last updated: 9 August 2026
These Terms and Conditions govern your access to and use of soleviacream.com and any purchase made from Solévia. Throughout these terms, “Solévia”, “we”, “us” and “our” refer to the operator of this website. “You” and “your” refer to the person accessing the website or purchasing our products.
By accessing our website, placing an order or using any of our services, you agree to these Terms and Conditions. If you do not agree, please do not use the website or purchase our products.
1. About Solévia
Solévia is an online skincare brand offering cosmetic skincare products, including turmeric-powered face cream. Product availability, packaging, ingredients and pricing may change from time to time.
We make reasonable efforts to keep the information on our website accurate and current. Colours and packaging may appear slightly different depending on your screen, photography, manufacturing updates or product batches.
2. Eligibility and account information
You must be at least 18 years old, or have permission and supervision from a parent or legal guardian, to place an order. Our products are not intended for use by young children.
When placing an order, you agree to provide accurate, complete and current information. You are responsible for checking your name, delivery address, email address and order details before completing payment.
3. Skincare and product information
Our products are cosmetic skincare products and are not medicines. The information provided on our website is general information only and is not medical advice, diagnosis or treatment.
Individual skin types and results vary. We do not guarantee that a product will produce a particular result, remove acne or be suitable for every person.
Using our skincare products safely
- Read the full ingredient list and directions before use.
- Patch test the product on a small area before regular use.
- Use externally only and avoid direct contact with the eyes.
- Do not apply to severely irritated, infected or broken skin.
- Stop use if irritation, swelling, burning or discomfort occurs.
- Keep the product out of reach of children.
If you have allergies, highly sensitive skin, an existing skin condition or concerns about a reaction, speak with a qualified medical professional before use. If you are pregnant or breastfeeding, seek professional advice before introducing a new skincare product.
You are responsible for reviewing the ingredients and following the product directions. However, nothing in these terms limits any legal obligation we have regarding product safety or your consumer rights.
4. Orders and acceptance
Placing an order is an offer to purchase the selected products. An automatic order confirmation acknowledges that we received your order; it does not always mean the order has been accepted.
We may decline or cancel an order before dispatch where reasonably necessary, including if:
- A product is unavailable.
- Pricing or product information contains a genuine error.
- Payment cannot be authorised.
- We reasonably suspect fraud or unauthorised activity.
- We cannot deliver to the supplied address.
If we cancel an order after payment has been received, we will arrange a refund to the original payment method.
5. Prices and payment
Prices are displayed in the currency shown at checkout. Unless stated otherwise, applicable taxes are included or calculated at checkout. International customers may be responsible for currency conversion, customs duties, import taxes or other charges imposed by their country.
Payment must be successfully authorised before an order is processed. Payments may be handled by Shopify or other secure third-party payment providers, and their own terms may also apply.
6. Shipping and delivery
Shipping timeframes are estimates and may be affected by carrier delays, customs, peak periods, weather, incorrect addresses or other circumstances outside our reasonable control. For current information, please read our Shipping Policy .
Large orders may arrive in separate packages. You are responsible for providing a complete and deliverable address. Contact us as soon as possible if you notice an error; we cannot guarantee that an address can be changed after processing begins.
If an order has not arrived within a reasonable period, please contact us so we can investigate with the carrier and provide an appropriate solution where required.
7. Subscriptions
If you choose a subscription option, you authorise us to charge your selected payment method at the frequency and price shown when you subscribe, until the subscription is paused or cancelled.
You can manage your subscription through our subscription portal . Changes or cancellations should be completed before the next scheduled billing date. Once a recurring order has been processed, it may not be possible to stop dispatch.
We will provide reasonable notice of material subscription price or service changes where required. Cancelling a subscription stops future renewals but does not automatically cancel an order that has already been charged or dispatched, unless required by law.
8. Returns, refunds and consumer guarantees
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement, refund or another remedy if a product is faulty, unsafe, significantly different from its description or otherwise fails a consumer guarantee.
Nothing in these terms excludes, restricts or modifies any right or remedy that cannot legally be excluded, restricted or modified.
Change-of-mind returns are only available where expressly stated in our published returns policy. Hygiene restrictions may apply to opened or used cosmetic products for change-of-mind returns, but these restrictions do not remove your rights where a product is faulty, unsafe or incorrectly described.
We may request reasonable proof of purchase and photographs or other information needed to assess the issue. Please contact us before returning a product so we can provide the correct instructions.
9. Promotions and discount codes
Promotions, gifts, bundles and discount codes may be subject to additional conditions displayed with the offer. Unless stated otherwise, discount codes cannot be combined, exchanged for cash or applied retrospectively to completed orders.
We may amend or end a promotion for future orders where reasonably necessary. This will not affect an order that we have already accepted, unless the promotion was used fraudulently or because of an obvious error.
10. Website use
You must not use our website to:
- Break any applicable law or regulation.
- Submit false, misleading or fraudulent information.
- Interfere with the security or operation of the website.
- Introduce viruses, malicious code or harmful technology.
- Collect information about other users without permission.
- Copy or commercially exploit our content without authorisation.
We may restrict access where we reasonably believe these terms have been breached or the website, our customers or our business may be at risk.
11. Intellectual property
Unless otherwise stated, the Solévia name, branding, product imagery, packaging artwork, written content, graphics, videos and website design are owned by or licensed to Solévia and are protected by applicable intellectual property laws.
You may use the website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, sell or commercially use our content without prior written permission.
12. Reviews and submitted content
If you submit a review, photograph, comment or other content, you confirm that it is honest, lawful and does not infringe another person’s rights. You remain responsible for the content you submit.
Where you give permission for us to publish submitted content, you grant us a non-exclusive, royalty-free licence to display and use it in connection with Solévia. We may remove content that is unlawful, abusive, misleading, unrelated or otherwise inappropriate.
13. Third-party services and links
Our website may contain links to or integrations with third-party services, including payment processors, subscription platforms, delivery carriers and review providers. These services operate under their own terms and privacy practices.
We are not responsible for third-party websites that we do not control, although this does not limit any responsibility we have under applicable law for services we use to fulfil your order.
14. Privacy
We collect and use personal information to operate our website, process payments, fulfil orders, provide customer support, prevent fraud and communicate with you where permitted.
Personal information may be processed by service providers that help us run the store, including Shopify, payment services, delivery partners and subscription platforms. Any personal information we handle will be managed in accordance with applicable privacy laws and our published privacy information.
15. Liability
To the maximum extent permitted by law, we are not responsible for indirect or consequential loss that was not reasonably foreseeable, or for loss caused solely by your misuse of a product, failure to follow instructions or unlawful use of our website.
Nothing in these terms excludes liability for fraud, deliberate misconduct, or any consumer guarantee, right or remedy that cannot be excluded under Australian law.
16. Availability and website changes
We may update, suspend or change parts of the website, products or services from time to time. We do not guarantee that the website will always be available without interruption or error, but we will take reasonable steps to maintain its operation.
17. Changes to these terms
We may update these Terms and Conditions to reflect changes to our products, services, business practices or legal obligations. Updated terms will be published on this page with a revised date.
Changes apply from the date they are published and will not retrospectively alter an order already accepted unless required by law or agreed with you.
18. Governing law
These terms are governed by the laws of Western Australia, Australia. You and Solévia submit to the courts and tribunals that have jurisdiction in Western Australia, subject to any rights you have to bring a claim elsewhere under applicable consumer law.
19. Contact us
If you have a question about these terms, an order or one of our products, please contact us through our Contact page .