Last Updated: July 2026

At Solévia, we're committed to delivering your order as quickly and safely as possible. Below you'll find everything you need to know about our shipping process.

Order Processing

All orders are processed within 1–3 business days after payment has been received.

Orders are processed Monday to Friday, excluding public holidays.

During busy periods, product launches, or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location.

Australia
5–10 Business Days

United States
6–12 Business Days

Canada
7–14 Business Days

United Kingdom
6–12 Business Days

New Zealand
6–12 Business Days

Europe
7–15 Business Days

Rest of the World
7–20 Business Days

Please note these are estimates only and are not guaranteed delivery times.

Shipping Costs

Shipping costs are calculated at checkout.

From time to time, we may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after shipment.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local government.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Delayed Deliveries

While we work with trusted shipping partners, delays can occasionally occur due to:

• Customs inspections
• Severe weather
• Public holidays
• Carrier delays
• High shipping volumes
• Events beyond our control

We appreciate your patience and understanding should these situations arise.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

Solévia is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you've made an error, please contact us as soon as possible. We'll do our best to update your order before it ships, but we cannot guarantee changes once processing has begun.

Lost or Stolen Packages

If your tracking shows your order has been delivered but you cannot locate it, we recommend:

• Checking around your property
• Asking neighbours or household members
• Contacting your local courier

If you still cannot locate your package, please contact us and we'll do our best to assist.

Damaged Items

If your order arrives damaged, please contact us within 7 days of receiving your package.

Include:

• Your order number
• Photos of the damaged item
• Photos of the packaging

We'll review your claim and arrange a suitable resolution where appropriate.

Multiple Shipments

In some cases, orders containing multiple items may arrive separately depending on warehouse availability.

If this happens, you'll receive separate tracking information where applicable.

Delivery Estimates

All delivery times shown on our website are estimates only.

Unexpected delays may occasionally occur and are outside of Solévia's control.